Return & Exchange Law
First and foremost we want to thank you for choosing to buy Torplyktan’s products. Our aim is that you should be more than satisfied with your purchase, but if for some reason you are not completely satisfied, you can exchange or return your products.
Customer’s have the full right of withdrawal within 14 days from the date of received a purchase. On a return the product must be in unused condition and returned in original packaging. Unused condition means that the product has not been tested, are clean and sellable as new. Always send the product with the receipt, invoice or order confirmation and specify the reason for the return.
When approved returned, we will refund the total for the return or the full order amount. If you have paid via your internet or Swish, we need the account details to repay the order. In all other cases, we will refund back automatically to the account used in connection with the purchase. The customer pays for return postage.
Torplytan offers customers 30 days to exchange goods in unused condition. This includes changing the scent. For exchanges contact us at firstname.lastname@example.org or call for help to find the right product for you. The customer pays for return postage.
Complaints should be made within 30 days of your purchase. An example of a claim is a manufacturing defect. For complaints contact us at email@example.com before sending back the item(s). For approved claims we will refund the total for the return, or the full order amount, and pay for return postage.
If you are unsure that you have the right to exchange or return and order, please contact our customer service firstname.lastname@example.org. Invalid returns will be sent back to the customer against an advance payment of postage.
Cost of abandoned package
If you change your mind before you receive your package, you should still pick up your package and then send it back to us. We charge an administrative fee of 250 SEK for abandoned packages. This fee is covers liability to the agent and time and logistics associated with the abandoned package.